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Visa and Mastercard Payment Terms and Conditions

Visa and Mastercard Payment Terms and Conditions at Otet Markets

To provide transparent and secure financial services, the use of Visa and Mastercard payment gateways on the official Otet Markets website is strictly intended for depositing funds into personal trading accounts on this platform. Use of these services constitutes full acceptance of the following terms by the user.

1. Deposit Terms

  • Only users who have fully completed the identity verification (KYC) process and have been approved by Otet are permitted to use the payment services.
  • The bank card used must be registered under the same name as the user’s account on the platform.
  • Otet may request additional identity and banking documents to verify card ownership if necessary.
  • Deposit processing may take up to 24 business hours.
  • Deposited amounts will be automatically converted to the base currency of the trading account (USD or EUR). Conversion rates may include fees.
  • The minimum transaction amount is $5 and the maximum is $3,000. A processing fee of 6.5% of the transaction amount applies.
  • Please note that due to security or AML requirements, payment service providers (PSPs) may impose restrictions on the number or volume of transactions. Otet is not responsible for any rejected or delayed transactions in such cases.

2. Withdrawal Terms

  • Withdrawals to Visa or Mastercard cards are not permitted.
  • Users may use alternative methods such as bank transfers, digital wallets, or cryptocurrencies.
  • All withdrawals are subject to strict compliance with KYC and AML regulations and conducted within international legal frameworks.
  • If the user’s initial deposit was made via cryptocurrency, withdrawals are only allowed via cryptocurrency or digital wallets; fiat withdrawal methods (such as bank transfers) are not permitted.

3. Refund Policy

  • Refunds are only possible after review and approval by Otet’s finance department.
  • Funds will be returned solely to the original bank card used for the deposit.
  • Only unused amounts or failed transactions are refundable; profits or losses from trades are excluded from refunds.
  • The minimum refund amount is $1 and the maximum is $1,850. A refund fee of 3.7% plus $1 applies.

4. Prohibited Uses

Users are prohibited from using payment services for:

  • Transferring funds to third-party accounts
  • Suspicious, illegal, or money laundering-related activities
  • Using unauthorized or third-party cards
  • Transactions originating from sanctioned or high-risk countries, including: Iran, North Korea, Syria, Sudan, Yemen, Cuba, Russia, Belarus, Afghanistan, Central African Republic, Congo, Somalia, Lebanon, Venezuela, Iraq
  • Providing services to users residing in countries subject to regulatory restrictions, such as: United States, Canada (except in specific cases), European Union, United Kingdom, Australia, New Zealand, Japan

5. User Responsibilities

  • Users must enter payment information accurately and with full consent.
  • • In the event of chargebacks or suspicious transactions, accounts will be temporarily suspended pending investigation.
  • • Otet reserves the right to refuse payment services if discrepancies in the information are detected.

6. Security and Compliance

  • All transactions are conducted through PCI-DSS certified secure infrastructure.
  • Users’ bank card information is not stored and is used only for transaction processing.
  • Otet is committed to full compliance with international Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations.

7. Support Contact

  • 7. Support Contact For transaction inquiries or to report issues, please contact support: Email: [email protected]
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Otet Group LTD,  is a regulated company duly incorporated in the Comoros Union (Mwali), having met all the statutory requirements for incorporation and ongoing operations under the International Business Companies Act, with the company’s registration No. HY00523012, which holds a valid Brokerage License No. T2023304 issued by M.I.S.A.
Otet Group Ltd., registered under Registration Number 2023-00595 in Saint Lucia, is a financial brokerage company listed in the Registry of International Business Companies (IBC) under the jurisdiction of Saint Lucia. The company’s registered address in Saint Lucia is: Top Floor Rodney Court Building Rodney Bay Gros-Islet Saint Lucia. The postal code for Rodney Bay, Gros-Islet, Saint Lucia is: LC01 401. Additionally, the company’s registered office address is No. 5, Becicka Plaza, Becici, Budva, Montenegro.

Risk Warning:
Otet Group LTD offers trading on Foreign Exchange (‘Forex’ or ‘FX’) and Contracts for Difference (‘CFDs’), which are complex financial products that are traded on margin. They carry a high level of risk since leverage can work both way to your advantage and disadvantage. As a result, these products may not be suitable for all investors, as loss of all invested capital may occur. You should not risk more than you are prepared to lose. Before deciding to trade, you need to ensure that you understand the risks involved and consider your investment objectives and level of experience; therefor, seek independent advice, if deemed necessary.
Otet Group LTD does not issue advice, recommendations or opinions in relation to acquiring, holding or disposing of a CFD. Otet Group LTD is not a financial advisor and all services are provided on an execution-only basis. This communication is not an offer or solicitation to enter into a transaction and shall not be construed as such.
This website is not directed at any jurisdiction and is not intended for any use that would be contrary to local law or regulation. The service is not available for residents of Türkiye, Canada and the United States.
Otet Group Ltd (Saint Lucia) is additionally registered as Money Service Business with the US FinCen (MSB Reg. No. 31000278731653), reflecting our strong commitment to complying with Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) regulations* . Please be advised that Otet Group Ltd does not provide services or open accounts for U.S. citizens*.

Otet Group LTD has only one official website. All news and information will be shared through this website and emails that come from this website’s domain. If you see other websites or emails claiming to be from Otet Group LTD, they are not real. We are not responsible for anything outside of our official website.

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Otet Group LTD, all right reserved 2024

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